Terms & Conditions

1. General Information

• These Terms & Conditions govern the use of our website, booking system, and services offered at M-Power Salon & Spa.
• By making an appointment, purchasing a product, or visiting our salon, you agree to abide by these terms.
• We reserve the right to update or change these terms at any time without prior notice. Continued use of our website or services constitutes acceptance of any updates.

2. Booking & Appointments

• Appointments can be booked online, over the phone, or in person.
• A valid contact number and/or email address are required to confirm bookings.
• In some cases, a deposit may be required to secure your appointment. Deposits are applied toward the service cost but are non-refundable if you cancel late or do not show up.

3. Cancellation & Missed Appointments

• 24 hours’ notice is required to cancel or reschedule without penalty.
• Same-day cancellations are subject to a 50% service charge.
• No-shows will be charged 100% of the booked service.
• Repeated late cancellations or missed appointments may require prepayment for future bookings.

4. Services & Payments

• All services must be paid in full at the time of completion unless otherwise agreed.
• We accept cash, all major credit and debit cards.
• Prices are subject to change without notice. However, confirmed bookings will be honored at the price agreed at the time of scheduling.
• Service fees are non-refundable. Adjustments or corrections may be offered at management’s discretion if concerns are raised within 3 days of the appointment.

5. Retail Products

• Products may be returned or exchanged within 7 days of purchase if unused, unopened, and in their original condition with proof of purchase.
• Opened, used, or discounted products cannot be returned or refunded unless defective.
• Refunds (when applicable) will be processed to the original payment method.

6. Gift Cards & Vouchers

• Gift cards are non-refundable and cannot be exchanged for cash.
• They must be used before the stated expiration date.
• Lost or stolen gift cards cannot be replaced.

7. Client Responsibilities

• Please arrive on time for your appointment. Late arrivals may result in shortened services or rescheduling with applicable fees.
• You agree to provide accurate information about your health, allergies, or conditions that may affect your treatment.
• M-Power Salon & Spa is not liable for any reactions or issues arising from undisclosed health conditions or use of products outside the salon.

8. Liability Disclaimer

All treatments are provided by licensed and trained professionals. While we take every precaution, results may vary depending on individual circumstances.

To the maximum extent permitted by law, M-Power Salon & Spa is not responsible for:

• Personal injury, loss, or damage to belongings while on our premises.
• Adverse reactions caused by failure to disclose relevant health or product information.
• Indirect, incidental, or consequential damages from the use of our services or website.

9. Website Use & Intellectual Property

• All content on mpowersalonandspa.com (text, images, logos, etc.) is the property of M-Power Salon & Spa and may not be copied, reproduced, or used without permission.
• You agree not to misuse the website by introducing viruses, attempting unauthorized access, or engaging in fraudulent activity.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at: